Question 1

Reservation Deposits

Accepted Answer

One night or one third, which ever is greater is due to secure all reservations. This deposit will apply to the end of your reservation and the balance will be due in full upon check-in.

Question 2

Cancellations & Amendments

Accepted Answer

All reservations require 14 days notice to cancel or amend. There is a 10% processing fee when cancelling MORE than 14 days away from arrival. Cancellations & amendments with LESS than 14 days notice forfeit the entire deposit. If you have booked with a third party booking agency, please refer to your confirmation from that agency for your exact policy.

Question 3

Room Occupancy

Accepted Answer

Based on our Certificate of Occupancy there are limitations set regarding the maximum number of people (adults & children) in every room. If your party size exceeds the allowed occupancy in the room you have reserved you will be required to upgrade to a larger room and will be subject to the prevailing rates. In the event we do not have a room suitable for your revised party size you will be required to take an additional room or cancel the reservation subject to a full cancelation penalty.

Question 4

Non-Smoking Facility

Accepted Answer

Our entire property, including exterior balconies/decks (common & private) are non-smoking. We will apply a $250 smoking fee to any rooms that have been smoked in or smell like smoke upon check-out.

Question 5

Pet Policy

Accepted Answer

We are not pet-friendly.

Question 6

Check-In Requirements

Accepted Answer

To check-in you must be over 21 years old and present a valid photo-ID and the card used to make the reservation. If the cardholder is not present, we require a signed authorization form that can be filled out on your mobile device ahead of check-in.